Return Policy

If you are unsatisfied with an item, you may exchange or return within 30 days of purchase as long as it meets the following provisions:

  • Items must be new, unused, and able to be resold at full value
  • Original packaging, all accessories and manufacturer documentation must be returned with the merchandise
  • Contact a representative within 30 days of the order date
  • Include a valid RGA as provided by Smith Tool & Supply
Other Return Guidelines:
  • Only the cost of merchandise is reimbursed
  • Shipping cannot be reimbursed
  • Return shipping is the responsibility of the customer (unless is at fault)
  • If an exchange is chosen, shipping will be charged again for the new order
  • Special orders and drop ships incur a 35% restocking fee as these are non-stocking items
  • Smith Tool & Supply reserves the right to refuse merchandise at their discretion
  • Warranties are guaranteed only within the limitations of the manufacturers policy

Contact us at 814-275-3468 to receive a Return Goods Authorization (RGA).

We reserve the right to refuse merchandise that cannot be resold as “NEW".